Biltmore Hotel and Suites Santa Clara Hotel at 2151 Laurelwood Road, Santa Clara, California.

To start off, I am not an easy client. I held a 25 person off-site at Biltmore Hotel, and I often request last-minute changes to the schedule, food, etc., which is known to drive event coordinators crazy! The Biltmore team was very accommodating with every request I made, and made sure that I was happy and that my team was taken care of the entire 2 days. I was also impressed with their honesty and integrity when it came to the prices. It's not unusual that at the end of an event, you often get "surprise invoices." However, Biltmore hotel actually gave me money BACK since we had 2 people cancel their rooms. I was extremely impressed with their professionalism and hospitality.